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June 2014

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President's Message

Taking Service to the Next Level With 311

Taking Service to the Next Level With 311

The 311 Customer Service Center operates 24 hours a day, 365 days a year to provide access to City and County of San Francisco government information and services. The goal is to assist callers...

Use Free Technology to Enhance Public Meetings

Use Free Technology to Enhance Public Meetings

Local governments can access free resources and borrow equipment, including keypad polling devices and translation gear, to enhance public meetings and engage the community.

Technology, Tools and Techniques to Reach Your Community

Technology, Tools and Techniques to Reach Your Community

Local governments use a wide variety of technology options in their efforts to connect with their communities. While some technology may be costly, many options are reasonably priced and the range...

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Everyday Ethics for Local Officials

Deciding When to Step Aside From the Decision-Making Process: Abstentions And Disqualifications

Deciding When to Step Aside From the Decision-Making Process: Abstentions And Disqualifications

The issues related to refraining from participation in an agency decision can be vexing. It may be tempting to abstain because of concerns about making an unpopular decision or simply not knowing...

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Legal Notes

The Gatto Act Provides Cities With New Opportunities for Environmental Cleanup

The Gatto Act Provides Cities With New Opportunities for Environmental Cleanup

The Legislature’s elimination of redevelopment agencies in 2012 stripped cities of several important tools to address blight in the community. Meanwhile, contamination or the threat of...