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City of Redlands Police Chief Chris Catren sits with members of the community.
Article Local Works By Brian Hendershot

“We look way too similar to Derek Chauvin”: Building public trust in an era of distrust

At Redlands — where Chief Catren has spent his entire career — building trust is as simple as being transparent and following through on every call or complaint, no matter how mundane they may seem. To put it another way, “They know you’re going to do what you say you’re going to do, because you always do it.” There’s practically a non-zero chance that someone will have a neutral encounter with the police. It’s either positive or negative. Every department must “outweigh a single negative experience with hundreds of positive ones.” 

Santa Clarita mascot, Sammy Clarita, poses with children at a local event.

Santa Clarita uses creative mascot to engage youth and instill city knowledge and pride

Open house celebrations at Santa Clarita City Hall, documentary-style videos, and articles about what it took to become a city appealed to adult residents. At the same time, a small, stuffed horse named Sammy Clarita quickly became the city’s unofficial mascot and messenger to engage the city’s younger residents. The “I Found Sammy Clarita” campaign introduces the next generation of residents to their local government and teaches them the importance of being an engaged resident. 

Building blocks with the word 'trust.'
Article Executive Director's Message by Carolyn Coleman

Rebuilding Public Trust

As local leaders chart their city’s roadmap to recovery, rebuilding public trust must be as important a priority as rebuilding our local economies. Leaders at every level of government must do their part to address the pervasive loss of trust that is on the brink of bankruptcy. As the level of government closest to those whom they serve, local leaders are uniquely positioned to be the laboratories for trust-building. This month’s issue of Western City magazine features real-world experiences, resources, and best practices that can help.  

Two people shaking hands with an onlooker.
Article Legal Notes by Shelline Bennett

Bringing back decorum and civility in the public sector

City councils set the tone, tenor, and behavior that agencies look to emulate. Leadership and ethics go hand in hand and require honesty and personal integrity. The age-old adage is true — people follow willingly, with greater productivity, if their leaders are individuals they respect. What can elected officials and senior city management do to help set high standards for employees, elected officials, and the city itself?  

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